This Payment & No Refund Policy governs all payments made to Maryvelle Group (“we”, “our”, “us”) for cybersecurity concierge services.
By making a payment, you agree to this policy.
1. Payment Terms
- All services require full payment in advance before any work begins, unless otherwise agreed in writing
- Payment confirms your booking and secures allocation of our time, resources, and expertise
- No service will be initiated without confirmed payment
2. Accepted Payment Methods
We accept:
- Bank transfer
- Other approved payment methods upon request
In certain cases, cash payments may be accepted at our discretion
3. No Refund Policy
All payments are final, non-refundable, and non-transferable.
Once payment is made:
- You acknowledge that resources are immediately allocated
- Time, expertise, and security planning begin upon confirmation
- The service is considered committed and reserved exclusively for you
Therefore:
-
- Change of mind
- Partial use of services
- Lack of usage
- Dissatisfaction after service initiation
- Any personal or external circumstances
No refunds will be issued for:
4. Service Commitment
Cybersecurity concierge services involve:
- Immediate assessment and planning
- Allocation of specialists and monitoring resources
- Ongoing readiness to respond to threats
Due to this structure, services cannot be “returned” or canceled once initiated.
5. Late or Failed Payments
- Any unpaid or incomplete payments will result in delay or suspension of services
- We reserve the right to refuse service if payment is not properly completed
6. Chargebacks & Disputes
By making a payment, you agree:
- Not to initiate unjustified chargebacks or payment disputes
- To contact us directly to resolve any concerns
Unauthorized chargebacks may result in:
- Immediate termination of services
- Permanent refusal of future services
- Possible legal action where applicable
7. Exceptional Circumstances
Refunds are not provided under any circumstances, except where required by applicable law.
8. Policy Acceptance
By completing payment, you confirm that:
- You have read and understood this policy
- You agree to all terms stated above
9. Contact
You can contact us through our website by submitting a request form or using the provided contact details.
Our team will respond to your inquiry as soon as possible.