At Maryvelle AI, we are committed to providing professional AI security testing services with a structured and transparent engagement process. This Payment & Refund Policy explains our payment requirements and refund terms.
Payment Terms
Before any AI Red Teaming assessment or cybersecurity engagement begins, the client must complete full payment according to the agreed project fee.
Maryvelle AI will begin work only after payment has been received and the engagement scope has been confirmed.
Payment confirms:
- Acceptance of the agreed service scope
- Authorization to begin the assessment
- Allocation of resources and project scheduling
Accepted Payment Methods
Payment methods will be communicated during the proposal and agreement process.
All fees must be paid according to the agreed payment terms before services commence.
No Refund Policy
Due to the professional nature of cybersecurity services, all payments made to Maryvelle AI are non-refundable once work has started.
Cybersecurity assessments involve dedicated resources, specialist time, planning, testing activities, and preparation of security deliverables. Once an engagement begins, these resources are allocated specifically for the client project.
Cancellation Policy
If a client requests cancellation before the start of work, any cancellation terms will be determined according to the individual service agreement.
Once testing activities, analysis, research, or preparation work has commenced, no refunds will be issued.
Changes to Scope
If the client requests additional testing, expanded systems, or services outside the original scope, additional fees may apply.
Any changes to scope must be approved before additional work begins.
Client Responsibility
Clients are responsible for providing accurate information, necessary access, and authorization required to complete the agreed security assessment.
Delays caused by missing information, access restrictions, or client-side issues do not automatically qualify for refunds.
Contact Us
For questions regarding payments, service agreements, or refund terms, please contact Maryvelle AI through the contact information provided on our website.